How can we help you?

Need help with something? Here are our most frequently asked questions

SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Shipping charges are automatically calculated at checkout based on the size and weight of your items, as well as your shipping address. We primarily use Canada Post and UPS for reliable domestic and international delivery.

How long will delivery take?

For orders within Canada, we typically require 1–2 business days to prepare your items. Once shipped, delivery generally takes 3–5 business days depending on your location.

Hong Kong stock, pre-orders and scheduled batches may have different dispatch times. Check the product listing or contact us before ordering.

What exactly happens after ordering?

After you place an order, our system performs a financial verification. Once cleared, our team will prepare the item(s), run necessary tests if applicable, securely pack the order, and arrange shipment.

Do I receive an invoice for my order?

An order confirmation is sent to the email address used at checkout. If you require a formal invoice, contact sales@minermart.ca with your order number.

Can I return a miner or request a refund?

All sales are final. We do not accept returns for a refund after purchase. Eligible defective or damaged products may qualify for an exchange or repair after review, subject to the applicable warranty and our Refund, Exchange & Warranty Policy. Contact us before sending equipment back.

PAYMENT INFORMATION

When will my payment be charged?

Once we receive your order, your card will first be pre-authorized. If no issues are found during our identity verification process, the payment will be captured. This process helps us prevent fraudulent transactions and protect both parties.
For cryptocurrency payments, our finance team will verify the transaction amount on the blockchain before proceeding with shipment.

What is a wishlist?

A wishlist allows you to save products you're interested in for future reference. You'll be notified if these items go on sale or become part of a promotion. We also use wishlist data to help plan our inventory and restocking.

What should I do if I receive a damaged or incorrect product?

Please contact our support team immediately. If the issue is verified to be on our side, we will arrange for a return and communicate with the manufacturer on your behalf for an exchange. If the wrong item was shipped due to our mistake, we will cover the return shipping and send you the correct item at no additional cost.

Can I change or cancel my order?

Contact us promptly if you need to request an order change. A request does not guarantee cancellation or a refund. Pre-orders and orders with a paid deposit cannot be changed or cancelled. Please review our Refund, Exchange & Warranty Policy before purchasing.

How is payment information handled?

We use secure third-party payment processors, including Helcim and Moneris, to handle fiat transactions. We do not store any customer financial information on our servers.

For additional protection, our checkout may include fraud-prevention measures such as card pre-authorization, CAPTCHA verification, and manual order review.

Cryptocurrency payments are processed securely via nowpayments.io, ensuring a safe and reliable crypto payment experience.